Can I still change or cancel an order I have already placed?
What should I do if my ordered items have arrived damaged?
What should I do if my ordered items have not arrived?
Can I return or exchange an item?
According to our cancellation policy, you as the end customer are responsible for the return shipping costs.
As soon as we have received the order again, you will be refunded the corresponding amount.
What payment options are offered?
Is it safe to order through your website?
Why is my payment not accepted?
Where can I redeem my discount and voucher codes?
How much are the shipping costs?
How long does it take to get my order?
As soon as we receive your order on our site, it's instantaneously transmitted to our shipping team where the address data is then automatically passed on to the delivery courier. In the meantime your products are carefully packed and boxed, ready for shipping.
We aim to dispatch all orders within 1-3 working days and delivery times are as follows:
6-9 days - International orders are shipped with DHL / UPS
4-7 days - European orders are shipped with DPD/DHL
Which countries do you ship to?
We currently offer worldwide shipping.
Is it possible to track my order?
What does the extended 14-day right of withdrawal mean for me?
How do I return something?
We want you to be happy with your VINOCOOL purchase but if you need to return something you have 14 days from the delivery date to request and despatch a return.
To send something back you can request a return via email@example.com You'll need your order number and the email address you used to place the order.
Shipping costs are non-refundable. All costs associated with returning products are your responsibility. If your products are post stamped outside the 14 day return window, we reserve the right to refuse the return or offer you store credit which can be used across multiple future orders.